First-line Manager
First-line managers have a huge impact on organizational culture, employee engagement, productivity and performance. However, these individuals are often promoted into management positions due to exceptional performance in technical roles – without a track record of managing people. This course provides learners the competencies and skills to thrive in their role.
Getting Started as a First-Line Manager
Introduction to First-Line Management
Understanding your New Team
The 4-Stages of Team Development
Communicating and Motivating Your Team
Communications Fundamentals
Motivating your Team
Giving Effective Feedback
Prioritization, Delegating, and Workload Management
Prioritization for New Managers
The Secrets of Skilled Delegation
Workload Planning for New Leaders
Managing Conflict
A Manager’s Guide to Resolving Team Con ict
Approaches to Resolving Team Con ict
Managing Stress and Con ict
Strategies for Dealing with Di cult Co-Workers
Prioritization, Delegating, and Workload Management
Prioritization for New Managers
The Secrets of Skilled Delegation
Workload Planning for New Leaders
Analyzing and Solving Problems
How Great Leaders Solve Problems
Tools for Analyzing Problems, and Identifying Solutions
Developing Your Team
Talent Development
Training, Coaching, and Mentoring
Upcoming Courses
Dates for upcoming courses are found in the calendar on our home page.